Digitalisation is changing the way companies communicate with customers and employees. Chat solutions based on artificial intelligence (AI) are becoming increasingly important in this context. Lalamo offers an innovative, data protection-friendly and powerful solution that can be ideally integrated into existing systems and offers companies real added value.
Why are AI-supported chat modules indispensable?
Modern companies are faced with the challenge of making customer service efficient and optimising internal processes at the same time. AI-based chat solutions offer numerous advantages here:
- Faster response times: Customer enquiries are answered in real time without the need for a human employee to be immediately available.
- Reduced workload for employees: standard enquiries are processed automatically so that employees can concentrate on complex or individual requests.
- Scalability: Chatbots can be used around the clock and can be easily adapted to a growing volume of enquiries.
- Cost efficiency: Automation significantly reduces customer service costs.
Lalamo: Smart automation with a focus on data protection
While many AI solutions rely on external cloud services, Lalamo takes a different approach:
- Self-hosting & data protection: our solution can be operated on our own servers or in a secure environment to ensure maximum control over company and customer data.
- AI-powered automation: Lalamo enables intelligent processing of requests through a specially trained model that does not use external knowledge sources, but works exclusively from the documents and information provided.
- Flexibility & customisability: The solution can be easily integrated into existing IT infrastructures and adapted to individual business requirements.
Possible uses of Lalamo
Our chat solution can be used in a variety of ways and offers companies from a wide range of industries decisive advantages:
- Customer support: Automated processing of standard enquiries and smart forwarding to the right contact person.
- Internal knowledge databases: Employees can retrieve specific information without having to search for a long time.
- HR & Recruiting: Automated answers to frequently asked questions about job adverts, application processes and company guidelines.
- E-commerce & service portals: Personalised advice and support during the purchasing process.
- New applications for municipalities, local authorities and public institutions: Support for citizen enquiries, digital government services and interactive information portals to improve citizen communication and participation.
- Universities and educational institutions: Support in the provision of learning materials, automated responses to student enquiries and digital counselling.
- University hospitals and healthcare: Efficient patient communication, digital appointment scheduling and provision of medical information in real time.
Conclusion: future-proof communication with Lalamo
With Lalamo, companies can rely on a powerful and data protection-friendly solution for the AI-supported automation of communication processes. The combination of efficiency, scalability and maximum data security makes our solution the ideal choice for companies that want to optimise their digital processes and take their customer service to the next level.
Interested? Get in touch with us.